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Sales = follow up. Agree?

Posted by: popoyan  /  Category: Seminars

Has been hearing from our business coach, attending seminars and some online reading that a successful sales was not made within the first touch with your prospect. Ot normally takes few touches before we are able to close a sales.

What are the touches looks like. All these sales touches can be from different channel. Will list out few of them for your references.

  • heard some word of mouth (friend recommend friend)
  • saw printed advertisement like newspaper and magazine
  • saw online advertisement like e-banner
  • visited your website
  • email communication with your staff
  • phone conversation with your staff
  • visiting your office for more enquiry about your services
  • etc

It can be few touches from the same channel or single touch but from different channel. If you are lucky enough, you might be able to get sales from the first touch.

I’m sure you will want to spend more time on follow up with your prospect rather than just sit and wait for your luck after you look at the belwo statistic.

  • 48% of sales people never follow up with their prospects
  • 25% of sales people make a second contact with their prospect and then, stop
  • 12% of sales people make three contacts with their prospect and then, stop
  • Only 10% of sales people make more than three contacts with their prospects

sales follow up 1

  • 2% of sales are made on the first contact with a prospect
  • 3% of sales are made on the second contact with a prospect
  • 5% of sales are made on the third contact with a prospect
  • 10% of sales are made on the fourth contact with a prospect
  • 80% of sales are made between the fifth and twelfth contact with a prospect

 sales follow up 2

So, you need to know what is your target either in terms of revenue or in terms of number of signup. With this number, you can start to calculate how many prospect you need to reach and how many follow you need to achieve your target.

Attending GBI in Singapore

Posted by: popoyan  /  Category: Seminars

yoh yoh yoh !! I’m now in Singapore.

Doing what? attending 5 days intensive seminars.

How intensive? The seminars is from 16-Sep-09 (Wednesday) to 20-Sep-09 (Sunday) from 9.00am to 10.00pm daily.

What seminar is that? Referring to the subject of this post, it is called GBI or in full is Guerrilla Business Intensive. It is organized by Success Resource and the trainer is T Harv Eker and his team.


How much is the course fee? Not too sure. It is sponsored by my company   exabytes-raya-logo. All the transportation + accomodation + course fee are sponsored by exabytes-raya-logo. Heard from other participant that some of them paying RM2k+, some paying RM3k+. The earlier you register for this seminars, the lower your price will be. There are total of 600+ participant in this seminars and is held at Sinagpore Expo.

Just little bit for now as I have limited internet access in Singapore. More details will be publish in my blog after the event and when I have time.

So, please support exabytes-raya-logo when you need a hosting services. exabytes-raya-logo is having discount on hosting services in conjunction with exabytes-raya-logo

Another reason you shall continue to support exabytes-raya-logo is so that my company will have enough fund to continuously send me for more training classes to learn more to improve myself.  :-p

I’m using a lot of Exabytes logo of Hari Raya 2009 exabytes-raya-logo for total of 7 times so that you will remember them well and forever.

eLawyer – Exabytes Penang Bloggers & Law Forum 2009 (II)

Posted by: popoyan  /  Category: Seminars

Wake up slightly earlier yesterday, more thing to get ready as need to wear formal + some make-up. hahah.

Why make up? got company event. As per mention in eLawyer – Exabytes Penang Bloggers & Law Forum 2009. My company (Exabytes) is the exclusive sponsor for this event. My boss is not around in Penang, I’m representating him to give the speech. The organiser requested to wear formal. So, got to be proper. Hahah.



The event started a little late due to heavy traffic flow in USM as it was USM‘s undergraduate’s registration day.

Picture for the auditorium hall used for this event with all audiences.


Event of the day are as below:

- MCee (Miss Yieng San, Lawyer) introducing the purpose of this event.


- Organiser (Mr Eddie) giving welcome speech.


- speech from Exabytes Representative (myself).


- speech by Penang Bar


- presentation of token of appreciation to speakers, moderator, sponsor, Penang Bar and USM.


- Group photo for speakers and VIP.


- Introduction by event moderator (Mr Khairul).


- Topic # 1: Bloggers & Copy Rights by Mr Foong Cheng Leong (Lawyer)


- Topic # 2: Blogger & Malaysian Communications and Multimedia Commission Act 1998 (MCMC Act) and rules and guidelines of MCMC

Unfortunately, the speaker has some urgent meeting and not able to join us in this event.

- Topic # 3: Bloggers and Defamation Law by Mr Stephen Tan Ban Cheng (Lawyer and Journalist)


- Q and A session

- Presentation of gift from USM to Speakers and Moderator.

- Group photo session with all participant


- End of program.

Learn few things in this blogger and law forum.
never made statement which is straight to the point.
- twist your sentense or make it into question style.
- let your reader to interpret or imagine on their own so that you do not invite trouble to yourself
- when you receive any request to remove something from your blog, proceed to remove it to avoid court case
- any simple court case will cost you minimum 30k to 50k minimum of “RM” (Real Money).
- 1 + 1 will nto definately equal to 2 in law.

Eddie has given us a joke before the end of the forum:-

“A” is having a court case and is searching for a lawyer to assist him in his case. He went to first lawyer and ask the first lawyer 1 question.
A: 10 + 10 equal how much?
Lawyer 1: 20
A: TQ (and walk away from lawyer 1′s office)

A went to second lawyer.
A:10 + 10 equal how much?
Lawyer 2: (close the door) How much you want the answer to be?
A: deal, you will be my lawyer.

Hope you enjoy this joke as well.

eLawyer – Exabytes Penang Bloggers & Law Forum 2009

Posted by: popoyan  /  Category: Seminars

Are you a blogger?

If you are not a blogger, do you read some one else’s blog?

Do you sometime feel like some of the blogger are talking too much or talking on some sensitive topic? Do blogger really allowed to talk anything they want? No law controlling them? Have you ever think of what is the limitation of a bogger when they are writing their blog?

Ops, sound like I have got a lot of question to ask today. In fact, all these question has been in my mind for quite a long time but I did not really go dig out the answer.

Good news for all the blogger in Penang or friends from Northern Malaysia. Exabytes is now working together with eLawyer in organizing Bloggers & Law Forum 2009  in Penang.


You will now have a chance to learn what  a blogger can write and what they should not write. I will be attending this forum on this Saturday (27-Jun-09) in USM.

I have get ready the map for your reference here.


See you people there.

Will share more after the forum. Stay tuned.

Kim Kiyosaki – NAC 2009 Speaker III

Posted by: popoyan  /  Category: Seminars

Kim Kiyosaki entered the business world in a position with a top Honolulu advertising agency and by age 25 she was operating a Honolulu magazine that served the city’s business community. It didn’t take long for Kim’s entrepreneurial spirit to surface and two years later she ventured into her first business: A clothing company with national distribution.

Not long after launching that company, Kim joined Robert Kiyosaki as a partner in a company that taught entrepreneurial business throughout the world. That business grew to support 11 offices in seven countries, presenting business seminars to tens of thousands of attendees.

Kim began her real estate investing career with the purchase of a small 2-bedroom / 1 bath rental property in Portland, Oregon. Today Kim’s real estate investment company buys, sells and manages millions of dollars in property.

Kim married to Robert. They have together achieve financial freedon and retired in 1994.


Kim written Rich Woman with the purpose to educate woman to take charge of their financial status to ensure that they are able to survive even due to divorce, death of a spouse or simply no planning. This book hit the Business Week bestseller list the month it was released.  Rich Woman is a bestseller in Mexico, South Africa, India, Australia and across Europe.


Kim mention that Investing is a PROCESS. Route to achieving goal is not going to be easy or straight line path. The way from today to your goal is as below.


** excuse me for my bad hand-drawing. hehe.

So, Woman !! Start to learn on taking control on your financial status and learn to take care of yourself even you have your love one and your family with you. Our world will become a even better place if there are more rich woman.


Emi Kiyosaki – NAC 2009 Speaker II

Posted by: popoyan  /  Category: Seminars

In 1962, the United States detonated an atomic bomb ten miles off the coast of Christmas Island in the South Pacific. From that moment, two people, born of the same parents into the same household with the same childhood experiences, found themselves on distinctly different paths toward God, money, and happiness. Robert Kiyosaki became a world-famous entrepreneur, author, and teacher of all things financial. Emi Kiyosaki (also know as Venerable Tenzin Kacho) became a highly devout Buddhist nun, author, and teacher of all things spiritual.

Both Robert and Emi work together to produce the book Rich Brother Rich Sister.


Emi’s teaching is about balancing of your work to your life, both spiritually and economic-wise. Emi’s experience dealing with people that already dianosed with disease and will be leaving the world soon found out that the 3 things people regret most is:-

  • not taking leap
  • not forgiving
  • not telling those you care that you care/love them

So, if you happen to have any goal in your life, make sure that you try achieve it.

If you have had anyone or anything that you feel unforgiveable, try ask yourself why are you not willing to forgive the person or the situation.

If you care about someone or you love someone, go ahead, tell them. They will not know without you telling them.

Robert Kiyosaki – NAC 2009 Speaker I

Posted by: popoyan  /  Category: Seminars

What is the first thing that flash into your mind when heard the name Robert Kiyosaki? First thing that came into my mind when see this name is Rich Dad Poor Dad.

Yes, Robert Kiyosaki is the author of Rich Dad Poor Dad – which is one of the bestseller that remain on top of the New York Times bestsellers list for over six years.

Robert Kiyosaki is an investor, an entrepreneur and also an educator. He has a totally diffirent mind set in terms of money. He has challenged and changed the way tens of millions of people around the world think about money.

Robert Kiyosaki actually shared 3 most important Financial Management chart with us. All his talk were all around these 3 chart. We got to fulfill all the 3 chart in order to success in business or achieving financial freedom.

Chart 1: BI Quadrant


E =Employee who work for someone else
S = Self-employed who work for yourself with no employer and no employee or specialist like Doctor, Lawyer, etc
B = Business Owner who hire people/expert to work for them
I = Investor who use money to generate cash flow income

No matter how hard you work under quadrant E and quadrant S, no matter how professional you are, you are still earn only when you work. You will have no income once you stop working. To achieve financial freedom, we need to go towards quadrant B and quadrant I.

 For those who are under employment, I do not ask you to stop working now. You may actually start doing your investment while still under employment if you were to play safe.

Chart 2: Complete Business Pyramid


As per the image above shows, there are total of 8 important component to achieve to be consider as a complete or successful business.

The outer 3 component are the key requirement for a successful business.

Mission: a company without a mission will not be able to achieve much, they will just follow whatever people do and ended up not sure where are they heading do. Business normally will not grow under this situation.
Team: A successful business should consider of a strong team. If the business owner is the smartest guy in his business, then he is in trouble. Haha. Why? If the business owner is the smartest guy in his business, what happen if he is not around?
Leadership: We need a good leader to manage all the team within the business. If we have a big team but do not have a good leader, the team will not be strong to take care of the challenges a business will face.
The inner 5 layers are the details that a business must have to run smoothly aor to let the business to be able to run on its own.
Cash Flow: This is the most important among the 5 as without a cash flow, there is no business at all.
Communication: All the team member shall be able to communicate well internally and externally in order for the management team to convey some information or company goal to every single employee and for every one in the company to then transfer this message to their prospect.
System: Building system can be anything from jobscope from each personnel to any recording system, tracking system, etc that everyone shall follow in order for the business to run well. Everything will be messed up if there is no system to control all the people.
Legal: Not too sure on this. Sorry, Robert Kiyosaki did not actually touch much on this.
Product: This is the least important among all the above. If all the 4 key thing has been put into place nicely, you do not really need a good product to sell for your business.

 Chart 3: Income Statement and Balance Sheet



Income: Referring to money coming into our pocket. A property rented out is generating income.
Expenses: Referring to money going out of our pocket. Our house that we need to spend money to maintain it is expenses. 
Asset: Referring to something that will appreciate over time such as business, real estate, stock, gold, education, etc. This will be the key thing where it will help putting money into your pocket.
Liability: Referring to something that will depreciate over time such as cars, house, debt, etc. Liabilities will be taking money out of your pocket. I was shocked to realise that my investment in my own home was not considered an asset, but a liability instead.

4 key learning from Robert Kiyosaki to become rich:

  1. Let money works for you — Don’t work for money.
  2. Become a business man and investor, because Money work for you. They hire the professionals to work yet they receive majority of the profit from the business.
  3. Increase our financial literacy through good financial education.
    To become rich, we need to master the fundamentals of money before we start to invest or go into business. We need to understand income statement and balance sheet, and truly understand the definition of asset and liability.
  4. Last, but not least, conquer our fear and desire towards money.

I must highlight that that Robert Kiyosaki taught more than what I mentioned above. If you have not read his work, I recommend you go to or buy his book “Rich Dad Poor Dad” from the nearest book store.

Robert uses simple English, so it was easy to comprehend his teachings especially for many Asians like me, whose mother tongue is not English. He also presented his teachings in the form of a story, which makes it enticing to read.

National Achiever Congress 2009

Posted by: popoyan  /  Category: Seminars

Seong Seong went to Singapore liao. Me alone at home. No mood to do other thing. Just finish playing with his Facebook pet -Ice (cute little pig) . Next time show you all hos his pig looks like.

After that, feel like lack of something not yet completed. Aha, not yet blog about seminars I attended last weekend. Here it goes…

I attended National Achievers Congress KL 2009 (NAC 2009) on 22/23/24-May-09 in The MINES (MIECC). This is organized by Success Resources.

This is the 17th National Achievers Congress. Guess what, there are people who really follow them for this event for up to 17 years. Wow!!! However, this is the first time joining it. I attended this seminar together with Seong Seong and 8 other colleague.


NAC 2009 Seminar Hall (The MINES MIECC)


Picture with NAC 2009 Poster


Group photo. Vickson not in coz he holding camera due to …
he did not wear Exabytes T-shirt like all of us. haha.

The title or Headline for this seminar is “How The Rich Get Richer & How You Can Be Rich Too” which featuring World Class Speakers.



List below are Rich Dad’s Advisor which speaks on Day 1 and Day 2:-

  1. Robert Kiyosaki
  2. Kim Kiyosaki
  3. Tenzin Kacho (formerly Emi Kiyosaki)
  4. Blair Singer
  5. Kathy Heasley
  6. Andy Tanner
  7. Kelly Ritchie
  8. Michael Malaney
  9. Ken McElroy
  10. Dr Radha Gopalan


Robert Kiyosaki & Kim Kiyosaki

Listed below are other speaker on Day 3:-

  1. T Harv Eker
  2. Stephen Pierce
  3. Greg Secker
  4. Ewen Chia

I have learn a lot during this 3 days seminar especially on how to get ourself ready for financial freedom and to retire earlier. I have also got some idea or we call it BFO from this seminars.

1st day meal (22-May-09, Friday)
Breakfast: nasi lemak (RM4) sold outside MIECC. Expensive and does not taste good
Lunch: nasi tomato (RM8) sold outside MIECC. Expensive and taste still ok.
Dinner: pork soup noodle behind Jaya Jusco Equine Park (on our way back Cyberjaya)

2nd day meal (23-May-09, Saturday)
Breakfast: nasi goreng biasa (RM2.50) bough from Petronas Cyberjaya. Cheaper price but taste nice 
Lunch: Nando Chicket in The Mines Shopping Mall
Dinner: Murtabak Hawaii (RM5) in Restaurant Murni in SS2. Food/Drink taste nice (at least all that we have ordered) and service is good.

3rd day meal (24-May-09, Sunday)
Breakfast: fried bihun (RM2.50) bough from Petronas Cyberjaya. Cheaper price but taste nice
Lunch: BBQ chicken rice (RM5) in Food Court of The Mines Shopping Mall. Taste moderate
Dinner: Claypot Chicken Rice in Bidor (on the way from KL back Penang). Excellent taste.

We wake up around 6am everyday and sleep around 12 midnight. Real tiring. We leave earlier around 4.30pm before the seminar ends. In other words, we miss Ewen Chia’s session. Reach home (Penang) around 10.30pm Sunday night. Directy take a bath and oioi straight away. Tiring but I enjoy the trip very much as I get to get together with all my lovely team mate and we got a lot of fun as usual.